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Frequently Asked Questions
1. How long does delivery take?
Orders are processed within 24 hours and shipped from our EU warehouse. Most customers in the Netherlands and Belgium receive their smartwatch within 1–3 business days.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the Netherlands and Belgium — no minimum spend required.
3. Can I return or exchange my smartwatch?
Of course. You can return your smartwatch within 14 days of delivery if it’s unused and in its original packaging. Simply contact our support team, and we’ll guide you through the easy return process.
4. Is the smartwatch compatible with my phone?
Yes! All Kidnavi smartwatches work with both Android and iOS devices. You’ll just need to download the companion app (instructions included in your package).
5. How can I contact customer service?
You can reach our friendly support team anytime via live chat on our website or by email at Help@adobtmypet.com. We’re happy to help with setup, returns, or general questions.